Terms and Conditions

EM2 Electrical Services, LLC

1. Agreement Overview

These Terms and Conditions govern services provided by EM2 Electrical Services, LLC (“Company,” “we,” “us,” or “our”) when incorporated into a proposal, service agreement, or other written authorization accepted by the client (“Client,” “you,” or “your”).

The agreement consists of the accepted project documents, these Terms and Conditions, applicable disclosures, and any change orders signed by both parties. If a project-specific provision conflicts with these general terms, the signed project-specific provision controls, subject to applicable law.

The person authorizing services represents that they own the property or have authority to authorize the work and enter into the agreement on behalf of the responsible property owner or business.

2. Scope of Services

The Company will perform only the services expressly described in the accepted written scope of work. Services may include electrical installation, maintenance, repairs, troubleshooting, inspections, code corrections, and wiring, circuit, equipment, or panel upgrades.

Work not expressly included in the accepted scope is excluded unless added through a written change order signed by both parties.

Verbal discussions, recommendations, or informal requests do not expand the scope, modify pricing, or authorize additional work.

3. Consultation and Dispatch Services

Unless the Company agrees otherwise in writing, an initial consultation is required before a project is accepted.

The consultation fee covers the scheduled dispatch and preliminary review of the project, discussion of the Client’s stated needs, and preparation or discussion of proposed pricing where sufficient information is available.

A consultation does not include electrical diagnosis, circuit tracing, testing, disassembly, repairs, or a comprehensive inspection unless those services are expressly included in the written booking confirmation.

Consultation pricing depends on the property type, location, project requirements, and appointment date and time. The applicable fee will be disclosed before booking.

Consultation fees are due at booking. Fees for completed consultations are non-refundable except as required by law. Cancellations, missed appointments, and rescheduling are governed by Section 11.

A consultation fee is not automatically credited toward additional services unless the Company agrees in writing.

4. Diagnostic and Troubleshooting Services

Diagnostic services require separate written authorization unless expressly included in the accepted scope.

Diagnostic charges cover the authorized investigation, testing, professional time, and other services identified in the diagnostic agreement. Unless expressly promised in that agreement, diagnostic services do not guarantee that every fault will be identified or that repairs will be completed during the same visit.

If concealed conditions, inaccessible wiring, blocked ceiling access, equipment, or other restrictions prevent completion, the Company will explain the limitation and identify the work performed and work remaining.

Additional access work or investigation beyond the authorized scope requires a signed change order. Work already included in the original agreement will not be reclassified as additional work solely because it remains unfinished.

5. Estimates, Pricing, and Change Orders

The Company will provide written pricing or an agreed pricing method before beginning authorized work.

An estimate is not a guaranteed fixed price unless expressly identified as such. The project agreement will identify the applicable pricing arrangement, included work, materials, allowances, and any agreed limits.

A fixed price applies to the stated scope and conditions. Additional requests, concealed conditions, or necessary work outside that scope may require a change order.

Before performing additional chargeable work, the Company will describe the proposed change, its cost, and any effect on scheduling. Changes affecting price, materials, scope, or estimated completion must be documented in writing and signed by both parties, including through an accepted electronic-signature process.

If a proposed change is declined, the Company may pause the affected work while the parties determine how the original scope can proceed safely and lawfully.

6. Scheduling

Appointments and project schedules are established by mutual agreement and are subject to personnel, material, utility, and inspection availability.

The written project agreement will identify anticipated starting and completion dates where applicable. The Company will communicate material scheduling changes promptly and document revisions as required.

The Client must provide access during the agreed work period. Delays caused by unavailable access, unprepared work areas, missing Client-supplied materials, or incomplete work by others may require rescheduling.

Additional mobilization, waiting-time, or return-trip charges apply only when previously disclosed and agreed to or authorized through a signed change order.

7. Deposits, Progress Payments, and Final Payment

Required deposits and progress payments will be stated in the signed project agreement, including their amounts and due dates or payment milestones.

Deposits are credited toward the contract price. The Company is not required to schedule work, order project-specific materials, or begin a new phase until the payment required for that activity has been received, subject to applicable law.

Unless a different payment schedule is agreed to in writing, the remaining balance is due immediately upon completion of the agreed service or project and presentation of the invoice.

For projects divided into separately authorized phases, payment is due according to the agreed milestones. Completion of a diagnostic phase does not mean that a separate repair phase has been completed.

Payment obligations remain subject to applicable legal rights concerning disputed charges, defective work, and withholding.

8. Card-on-File Authorization

Providing a card for a single payment does not, by itself, authorize unlimited future charges.

When the Client separately authorizes card-on-file billing, the Company may instruct its third-party payment processor to retain a payment token and charge amounts covered by that authorization when they become due.

Authorized charges may include the agreed project balance and signed change orders, less deposits, credits, and prior payments. Charges for unrelated projects, other accounts, or previously unpaid invoices require authorization that expressly covers those amounts.

The Company will provide an itemized invoice or notice identifying the amount before processing the charge and a receipt afterward.

The Client may revoke authorization for future card-on-file charges by providing written notice in sufficient time for the Company and its processor to act before the next charge. Revocation does not cancel a valid payment obligation.

Payment information is processed through the Company’s third-party payment processor. The Company does not store full card information directly in its own records. Clients should not send full card numbers or security codes through ordinary email or text messages.

Nothing in this authorization waives applicable billing-error, payment-dispute, or consumer-protection rights.

9. Accepted Payment Methods and Card Surcharges

The Company accepts cash, checks, debit cards, credit cards, Venmo, Zelle, and PayPal, subject to availability and the payment instructions provided with the invoice.

Any credit card surcharge will be disclosed before payment and separately identified on the receipt. A surcharge will not exceed the amount permitted by applicable law, card-network rules, or the Company’s payment-processing agreement.

The Company will not impose a credit card surcharge on debit or prepaid card transactions.

10. Past-Due Balances and Collection Costs

A balance becomes past due when it remains unpaid after the applicable contractual due date.

Interest or late-payment charges will apply only when authorized by applicable law and, where required, expressly agreed to in writing. Any agreed rate, calculation method, and starting date must be identified in the project agreement. No charge will exceed the legally permitted amount.

Subject to applicable notice and other legal requirements, the Company may suspend additional work or future services for nonpayment and pursue lawful collection remedies.

To the extent permitted by law and the agreement, the Client is responsible for reasonable collection costs actually incurred, including recoverable attorney’s fees, court costs, and filing fees.

Nonpayment does not automatically eliminate statutory rights, manufacturer warranties, or obligations the Company cannot lawfully withhold.

11. Cancellation, Rescheduling, and Refunds

Appointment changes. Please provide at least 24 hours’ written notice to cancel or reschedule an appointment. Rescheduling is subject to availability. Any late-cancellation, missed-appointment, or repeated-rescheduling charge must be disclosed and agreed to before it applies.

Company cancellations. If the Company cancels or changes an appointment, the Client may accept a replacement appointment or receive a refund of prepaid amounts for the unperformed appointment, unless the parties agree otherwise and applicable law permits.

Project cancellation. Subject to applicable cancellation rights, a Client who cancels an authorized project remains responsible for properly performed work and reasonable, documented, nonrecoverable project costs incurred before cancellation, to the extent allowed by the agreement and law. These may include approved special-order materials, nonrefundable permit charges, and disclosed supplier restocking charges.

The Company will provide an accounting of charges and credits. Prepaid amounts exceeding the amount lawfully owed will be refunded. Deposits are not automatically forfeited in full merely because a project is canceled.

The Company will not deduct an undisclosed administrative fee from a refund or reduce a refund that the law requires to be paid in full.

Statutory cancellation rights. These terms do not limit any applicable cancellation or cooling-off rights. Required notices and cancellation forms will be provided separately when applicable. Booking emergency service does not, by itself, waive a statutory cancellation right.

12. Client Responsibilities

The Client must provide timely, lawful access and maintain a work area that allows the Company to operate safely.

Before work begins, the Client must disclose known conditions that may affect the work, including water intrusion, damaged wiring, previous electrical modifications, structural concerns, hazardous materials, concealed utilities, and access restrictions.

The Client is responsible for securing pets, keeping occupants away from active work areas, and removing or protecting belongings that could interfere with the work.

For occupied commercial spaces, the Client must coordinate access, tenant notifications, and operational interruptions. Food preparation and other incompatible activities must stop in affected areas when necessary for safe work.

The Company will provide reasonable notice of planned power interruptions when practicable. The Client must identify critical equipment or operations requiring special coordination.

13. Permits, Inspections, and Approvals

The Company will comply with applicable permitting, inspection, zoning, and electrical-code requirements for its work.

The project agreement will identify permit and inspection responsibilities and whether associated fees are included. No provision shifts a legal responsibility away from the Company when that responsibility cannot lawfully be delegated.

The Client is responsible for obtaining necessary owner, landlord, association, or property-management approvals unless the Company expressly accepts that responsibility in writing.

The Client must provide access for required inspections. The Company remains responsible for correcting deficiencies attributable to its own contracted work as required by the agreement and applicable law.

14. Access Openings and Restoration

Electrical work may require necessary openings in walls, ceilings, cabinets, or other finishes. The Company will discuss reasonably anticipated access requirements before proceeding.

Unless expressly included in the written scope, the Company does not perform drywall repair, plaster repair, painting, finish carpentry, tile repair, landscaping restoration, or other cosmetic restoration. The Client is responsible for arranging those services.

This exclusion applies to reasonably necessary access openings and restoration outside the electrical scope. It does not excuse avoidable damage caused by the Company’s negligence or eliminate responsibility imposed by law.

15. Workmanship and Material Warranties

The Company will perform the agreed work in a professional and workmanlike manner and in accordance with applicable requirements.

Company-supplied materials will be new and suitable for their intended use unless the Client approves a different arrangement in writing.

Any additional express workmanship warranty, including its duration, coverage, and claim procedure, will be stated in the signed proposal or a separate written warranty. Manufacturer warranties apply according to the manufacturer’s terms.

Warranty coverage does not extend to a condition to the extent it was caused by misuse, unauthorized alteration, work by others, external water intrusion, or another event unrelated to the Company’s workmanship.

Client-supplied equipment is not warranted by the Company against manufacturing defects; the Company remains responsible for its installation workmanship.

The Client should report a suspected defect promptly and provide a reasonable opportunity for inspection and correction, except where immediate action is necessary for safety or to prevent further damage.

Nothing in these terms excludes a warranty or remedy that cannot lawfully be excluded.

16. Safety and Suspension of Work

The Company may refuse or stop work that would violate applicable requirements or create an unreasonable safety risk.

The Company may remove personnel from a site involving threats, harassment, discriminatory abuse, violence, dangerous conditions, or interference with safe work practices.

When reasonably possible, the Company will notify the Client of the reason for stopping and the conditions necessary to resume. The Company will take reasonable steps within its control to leave its work area safe.

A suspension or termination does not automatically result in forfeiture of all payments. Charges, credits, and refunds will be determined under the agreement, Section 11, and applicable law.

17. Project Documentation and Privacy

The Company may photograph or video-record relevant work areas, existing conditions, and completed work for estimating, project documentation, quality assurance, safety, insurance, or dispute resolution.

Documentation will be limited to legitimate business purposes, with reasonable care to avoid unnecessary capture of occupants or private information.

Any audio recording will be conducted only with notice and any consent required by applicable law. Acceptance of these terms does not authorize recording unrelated private conversations.

Client information and project records may be shared with service providers, inspectors, insurers, professional advisers, or others when reasonably necessary to perform services, administer the agreement, resolve a claim, or comply with law.

Use of identifiable Client images or private property details for advertising requires separate permission.

18. Customer Documents and Reviews

Clients may retain and make copies of their estimates, agreements, invoices, receipts, and other project records.

Nothing in these terms restricts honest reviews, lawful complaints, communications with regulators, or lawful use of project documents to seek advice, insurance coverage, payment assistance, or dispute resolution.

The Company retains any intellectual property rights it lawfully holds in its original materials. Those rights do not override consumer-review protections, fair use, or other applicable legal rights.

Clients are encouraged to redact account numbers, payment credentials, and unrelated personal information before publicly sharing documents.

19. Limitation of Liability

To the fullest extent permitted by applicable law, the Company’s aggregate liability for claims arising from a particular service, whether based on contract, negligence, or another legal theory, will not exceed the total amount paid by the Client for the specific service giving rise to the claim.

To the extent legally permitted, the Company will not be liable for indirect or consequential losses, including lost profits, lost business opportunities, or loss of use.

These limitations do not apply to personal injury or death, fraud, gross negligence, willful misconduct, or any liability or statutory remedy that cannot lawfully be limited.

The Company is not responsible for pre-existing defects or failures to the extent they were not caused or worsened by its work. This provision does not excuse the Company from performing its contractual obligations or meeting legally required safety and correction duties.

20. Limited Indemnification

To the extent permitted by law, the Client agrees to indemnify and hold harmless the Company, its owners, employees, and agents against third-party claims, damages, and reasonable recoverable defense costs, but only to the extent caused by the Client’s negligent or intentional misconduct in connection with the project.

This obligation does not require the Client to indemnify the Company or another protected person for that person’s own negligence, misconduct, or violation of law.

21. Dispute Resolution

The parties will first attempt to resolve a dispute through good-faith communication. A party raising a concern should provide written notice describing the issue and requested resolution.

The parties may agree to mediation. Binding arbitration will apply only if both parties enter into a separate written arbitration agreement identifying the applicable procedures and allocation of costs.

Without such an agreement, either party may pursue available remedies in a court with proper jurisdiction.

Nothing in this section prevents a regulatory complaint, a lawful payment dispute, emergency court relief, or a filing necessary to preserve a claim, lien, or legal deadline.

22. Events Beyond Reasonable Control

Neither party is responsible for a delay to the extent caused by events beyond its reasonable control, such as severe weather, natural disasters, government restrictions, utility interruptions, or unavoidable supply disruptions.

The affected party must provide reasonable notice and take reasonable steps to reduce the impact.

A justified delay does not constitute abandonment. Affected performance dates and related milestone-payment dates will be adjusted as permitted by law and documented as required.

This section does not excuse payment already due for completed services or allow indefinite retention of unearned funds.

23. Governing Law and Venue

The agreement is governed by Virginia law, except where applicable federal law controls.

Unless mandatory law requires another location, court proceedings will be brought in a state court with proper jurisdiction in Fairfax County, Virginia, or a federal court with jurisdiction over that location.

A separate valid arbitration agreement, if signed, will govern disputes covered by that agreement.

24. Virginia Consumer Notices

For applicable residential projects, the Company will provide required consumer-protection disclosures, cancellation notices, and acknowledgments with the project agreement.

The Virginia Contractor Transaction Recovery Fund may provide relief to eligible consumers who suffer qualifying losses involving a licensed contractor. Eligibility, procedures, and payment are subject to statutory requirements; recovery is not guaranteed.

For claim information, contact the Virginia Department of Professional and Occupational Regulation, Recovery Fund Office, at 804-367-1559, or 9960 Mayland Drive, Suite 400, Richmond, VA 23233.

25. Entire Agreement and Acknowledgment

The accepted project agreement, these incorporated terms, signed change orders, and applicable written disclosures and warranties constitute the entire agreement concerning the specified services and supersede prior discussions concerning that same scope.

Amendments must be documented in writing and signed by both parties. Later changes to the Company’s website terms do not automatically modify an existing agreement.

If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. Nothing in the agreement waives rights that cannot lawfully be waived.

By signing the project agreement incorporating these terms, the Client acknowledges receiving and having an opportunity to review them, agrees to the authorized scope and payment terms, and confirms authority to enter into the agreement.