EM2 Electrical Services Terms & Conditions

Terms

Agreement Overview
By hiring EM2 Electrical Services, LLC ("we," "us," "our") for electrical services, the client ("you," "your") agrees to the following terms and conditions. This agreement is legally binding and governs the provision of all electrical services.
Our liability for any claim related to the services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the client for the specific service in question

Scope of Services
We will provide electrical services as outlined in the job estimate or written agreement, including but not limited to:
Electrical installation, maintenance, and repairs.
Inspection of electrical systems.
Troubleshooting electrical issues.
Wiring, circuit, and panel upgrades.
Additional services may be provided upon request, subject to a new estimate and written agreement.
No verbal statements shall alter or expand the scope of services without a written amendment signed by both parties.

Consultation
Upon any service, clients are required to book a consultation first. A consultation is required for the electrician to review the project scope and needs. The price is for the electrician to be dispatched to your location, briefly review the project scope, estimate the cost, and answer any questions you may have regarding the project solely. It does not include diagnosis or repair. The consultation cost is based on the project type—residential or commercial—and the day and time it takes place. Once booked, it is non-refundable – but can be rescheduled with 24 hours of written notice. Consultation fees are non-refundable unless EM2 Electrical Services cancels or reschedules without 24-hour notice.

Photo & Document Policy
Estimates, invoices, and internal business documents are provided for customer use only and may not be photographed, published, or posted online without written consent from EM2 Electrical Services. Unauthorized publication or reproduction of company materials constitutes a violation of our intellectual property rights and may result in legal action.

Estimates
An estimate will be provided before commencing work. Estimates are based on current material and labor rates. Estimates do not guarantee fixed pricing unless expressly labeled “fixed price.”
The final cost may vary if additional work or unforeseen issues arise during the project.
The client will be notified if additional costs are expected, and work will only continue once the client has approved the revised estimate.

Scheduling
Scheduling is based on availability and mutual agreement.

Payment in Full Requirement
Payment in full for this project is due immediately. Failure to remit full payment immediately upon completion constitutes a breach of this agreement.

Card on File Authorization
By providing a debit or credit card, you authorize EM2 Electrical Services, LLC (“Company”) to securely store your card information and charge the full outstanding balance immediately upon completion of the project, including:

The total project cost
Approved change orders or additional work
Any unpaid invoices or past due balances

A receipt will be provided for all charges. Stored payment information is maintained in accordance with PCI DSS standards.

Accepted Payment Methods
Accepted forms of payment include cash, check, debit card, credit card, Venmo, Zelle, and PayPal. A 6% service fee applies to all credit card transactions.

Late Payments and Collections
All invoices are due immediately upon completion. Any balance not paid in full the same day will be considered past due. Past due amounts will accrue interest at a rate of 1.5% per month (18% annually), or the maximum rate allowed by law, whichever is lower. The Company reserves the right to suspend future services, withhold warranties, and pursue collection of any unpaid balance. You agree to pay all reasonable costs of collection, including attorney’s fees, court costs, and filing fees.

Refunds
Deposits and consultation fees are non-refundable except where cancellation is initiated by EM2 Electrical Services. Any approved refunds will be issued at the Company’s sole discretion and may be subject to administrative processing fees. The Company does not store card information directly; all payment data is processed and securely tokenized by our third-party payment processor in compliance with PCI-DSS standards

Client Responsibilities
The client is responsible for providing access to the premises and ensuring the work area is safe and free from hazards and that the electrician may work in a hospitable environment.
The client should inform the electrician of any known issues or existing conditions that could affect the work, such as existing wiring issues, plumbing obstructions, or structural concerns. We are not responsible for damage or failure arising from pre-existing electrical, structural, or mechanical issues.
It is the client’s responsibility to obtain any necessary permits or approvals required for electrical work unless otherwise specified in writing.
The client is responsible for sourcing and completing any necessary drywall repairs. The company or its representatives will not complete drywall repairs.
The client acknowledges that electrical work may require access through walls, ceilings, or structures and agrees that EM2 Electrical Services is not responsible for cosmetic damage or restoration beyond the electrical scope.

Our Guarantee
The company warrants that all work will be performed satisfactorily. All materials used in the project will be new and of good quality. Work will be completed as defined in the scope of work outlined in the proposal acceptance. Any warranties for parts or materials are subject to specific manufacturer terms on such products. This warranty excludes defects caused by misuse, alteration, or repairs made by others.

Safety and Compliance
All work will be performed in compliance with local, state, and national electrical codes and safety standards.
We reserve the right to refuse to perform work that may compromise safety or violate building codes or regulations.
For quality assurance purposes, we reserve the right to utilize audio/visual recording.
We reserve the right to refuse to perform work in a hostile or emotionally, discriminatory abusive environment.
We have an explicit right to remove personnel from unsafe or discriminatory environments without refund obligations.

Cancellation and Rescheduling
If the client wishes to cancel or reschedule an appointment, we require 24 hours of notice. We reserve the right to reschedule or cancel an appointment due to unforeseen circumstances, including but not limited to weather, illness, or emergencies. Repeated cancellations or reschedules may incur additional fees

Confidentiality and Privacy
Any personal or sensitive information provided by the client will be treated as confidential and will not be shared with third parties, except as necessary to complete the job or as required by law.

Dispute Resolution
“If a resolution cannot be reached through good-faith communication, both parties agree to submit the dispute to binding arbitration conducted in accordance with the laws of Virginia before pursuing any court action.

Force Majeure
Neither party will be held liable for failure to perform their obligations under this agreement due to circumstances beyond their reasonable control, such as natural disasters, strikes, or other unforeseeable events.

Governing Law
This agreement shall be governed by and construed in accordance with the laws of Virginia, and any legal actions arising from this agreement must be brought in the appropriate courts located in Fairfax County, Virginia.

Acknowledgment
By hiring us for electrical services, you acknowledge that you have read, understood, and agree to these terms and conditions:
Limitation of Liability Clause (see above)
Indemnification Clause:
You agree to indemnify, defend, and hold harmless EM2 Electrical Services, LLC, its owners, employees, and agents from and against any claims, damages, or losses (including attorney’s fees) arising out of your negligence, misuse, or failure to follow our recommendations.
Entire Agreement Clause:
This document constitutes the entire agreement and supersedes all prior communications.